Browse our product catalogue using the left navigation, or the search tools, and click 'add to basket' next to any products that you wish to buy. Once you are finished browsing, click the 'Checkout' link next to the text 'Your basket contains' (top right of every page).
Payment Methods
Online via Express Checkout - We work in conjunction with Paypal to offer you secure payment transactions. It also offers you the opportunity to pay using American Express as well as most types of Credit and Debit Cards.
Credit/Debit card via telephone - if you'd prefer, you can call us with your order, this works in the same way (you will need to give us a few details to register you on the system before we complete your order).
Cheques via telephone - you can pay with cheque if you'd prefer, however the order will not be shipped until the cheque has cleared and we will need information regarding contact and delivery details.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges - All Products Include VAT @ 20% as of 4th January 2011.
For orders made from the UK or the European Union, 20% VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles ( please call us on 01772 259596 to order if you are based in the Channel Isles ). The correct VAT will be calculated at checkout.
Credit Card Security
For the best customer experience, the credit card transaction takes place on the secure Andrew Kok Lighting website. We do NOT store your credit card details once the transaction is complete.
Peace of Mind Guarantee - Returns
Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to Andrew Kok Lighting within 7 working days of receipt. An order may be cancelled up to 7 working days from the day after date of receipt. Prior notification must be made in writing either by email, fax or post to Andrew Kok Lighting. Once we receive this, we will contact you for your credit card details and refund your credit card accordingly.
If you are unhappy with any of our products or service please contact us in writing by email, fax or post. All complaints will be acknowledged within 7 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning unsuitable goods is at the expense of the customer. The above do not affect your statutory rights as a consumer.
